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Returns Policy

Returns Policy:

  • In each order you will receive a returns form, if you are not completely satisfied with your purchase you can return it to us in its original condition, for a refund or exchange.
  • If you wish to return a product to us then we are happy to exchange or refund any item if it is returned to us in perfect condition within 14 days of the purchase date, this does not affect your statutory rights.
  • We are able to offer a refund on any full price items returned to us within 14 days of receipt of order, with proof of purchase, in perfect condition, in the original packaging and with the labels still attached. Perfect condition means that the item is unworn, unused and free from any marks.
  • We will e-mail you to confirm when the returns have been received and a further e-mail will be sent when your refund has been processed. Please note that it can take up to 21 days for a refund to be completed.
  • Returns address: Tranquility Pilates Studio Ltd, C/o Returns department, 16-18 New Bridge Street, LondonEC4V 6AG 
  • Please remember that the goods are your responsibility until they reach us and the postal costs for returned goods are the customer’s responsibility. Tranquility Pilates Studio Ltd will not issue refunds for goods that do not arrive or arrive damaged so be sure to get proof of posting. We recommend you return your package via a secure and reliable postal service. The product you return must be in new, unused and unworn condition with all the original packaging and garment tags still attached.
  • Christmas Returns: from 1st December 2015 all goods purchased will have an extended returns policy where goods must be returned for exchange or refund no later than 15th January 2016.

 

Return Procedure:

  1. Repack the item in its original packaging (if available).
  2. Over sticker your address label with the returns address above.
  3. Securely seal the postal bag.
  4. The package will need to be returned over the Post Office counters and paid for.
  5. Obtain a certificate of posting from the post office (you will need this as proof of return).

 

NB - do not post the package through the post box.